Privacy Policy

Last updated: 12-08-2025

ClimbLab (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.climblab.com or interact with us.

1. Who We Are

ClimbLab
Climblab ApS
Færgehavnsvej 36c, 2150 Nordhavn, Denmark
Email: info@climblab.dk
VAT Number: DK40476059

2. Scope

This Privacy Policy applies to data collected through:

  • Our website (www.climblab.com)

  • Business contact forms

  • Newsletter signups

  • Customer and partner communications

We primarily work with business customers (B2B), but we still treat all personal data—such as names, email addresses, and other identifiers—with the same care required under the GDPR.

3. What Data We Collect

We may collect and process the following personal data:

  • Contact details (e.g., name, email address, phone number, company name)

  • Business communications (emails, form submissions, quotes, etc.)

  • Marketing preferences

  • Website usage data (IP address, browser type, device type, etc.)

4. How We Use Your Data

We use your data to:

  • Respond to business inquiries

  • Send quotations, invoices, or product information

  • Manage B2B customer accounts and communication

  • Improve our services and website

  • Send marketing emails or newsletters (via Mailchimp, with consent)

  • Analyze website usage via Google Analytics

5. Lawful Basis for Processing

We process your data based on:

  • Legitimate interest – to communicate with potential or existing business clients

  • Contract – to fulfill agreements or orders

  • Consent – for marketing emails or cookie tracking

  • Legal obligation – for record-keeping and compliance

6. Sharing Your Data

We may share your personal data with:

  • Service providers:

    • Google Analytics (web analytics)

    • Mailchimp (email marketing)

    • IT and cloud service providers

All third-party providers are GDPR-compliant and process your data on our behalf.

We do not sell your personal data.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website. This involves collecting anonymous data such as:

  • IP address (anonymized where possible)

  • Pages visited and time spent

  • Referring sites or search terms

You can manage your consent via our cookie banner or use tools like Google’s Opt-Out Browser Add-on.

8. Mailchimp

If you subscribe to our newsletter or request product updates, your email address will be stored and processed by Mailchimp, a third-party platform located in the U.S. Mailchimp participates in the Data Privacy Framework, providing adequate protection for data transfers.

You can unsubscribe from marketing emails at any time by clicking the link in the footer of our emails or contacting us directly.

9. Data Retention

We retain your personal data only as long as necessary for:

  • Customer support and order fulfillment

  • Legal, accounting, and tax obligations

  • Marketing or communication (until you withdraw consent)

10. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@climblab.dk

11. Cookies

Our website uses cookies to:

  • Enable basic functionality

  • Measure traffic and performance (via Google Analytics)

  • Remember your preferences

You can manage cookie settings via our cookie banner or your browser.

See our Cookie Policy for more details.

12. Security

We use appropriate technical and organizational measures to protect your data, including secure servers, encryption, and access controls.

13. International Data Transfers

Some of our providers (e.g., Mailchimp, Google) may process your data outside the EU. We ensure that such transfers are protected by:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Privacy Framework participation (where applicable)

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or services. Please check this page regularly for updates.

Contact Us
If you have questions about this policy or how we handle your data:
Email: info@climblab.dk
Website: www.climblab.com